Information We Collect

We collect various types of information to provide and improve our financial planning services. The information we gather includes personal details you provide directly and data collected automatically through your use of our platform.

We also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and usage patterns. This helps us understand how our services are being used and identify areas for improvement.

How We Use Your Information

Your information enables us to deliver personalized financial planning services and maintain the quality of our platform. We process your data for specific legitimate purposes that align with your expectations as our client.

• Providing customized financial calendar planning tools and recommendations
• Processing payments and managing your account
• Sending important service updates and educational content
• Improving our platform based on user behavior and feedback
• Ensuring security and preventing fraudulent activities
• Complying with legal obligations and Australian financial regulations

We may also use aggregated, non-identifiable data to develop new features and understand market trends. This analysis helps us create better tools for financial planning without compromising individual privacy.

Data Storage and Security

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, disclosure, or misuse. Your data is stored using industry-standard encryption and security protocols.

We retain your personal information only as long as necessary to provide our services or as required by Australian law. Financial planning data may be kept for longer periods to maintain historical records that support your ongoing planning needs.

Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in specific circumstances that are necessary for service delivery or legal compliance.

Information may be shared with trusted service providers who assist us in operating our platform, processing payments, or providing customer support. These partners are contractually obligated to protect your information and use it only for specified purposes.

We may also disclose information when required by law, to protect our rights, or to prevent fraud. In cases involving business transfers or mergers, your information would be transferred under similar privacy protections.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs), you have specific rights regarding your personal information. We are committed to helping you exercise these rights in a timely and transparent manner.

• Access your personal information and understand how it's being used
• Request corrections to inaccurate or incomplete data
• Request deletion of your personal information in certain circumstances
• Object to or restrict certain types of data processing
• Receive a copy of your data in a portable format
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, please contact our privacy team using the information provided below. We will respond to your request within 30 days and may require verification of your identity to protect your information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics about how our platform is used. These tools help us remember your preferences and provide personalized content.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some functionality. We use both session cookies that expire when you close your browser and persistent cookies that remain until deleted or expired.

Third-party analytics tools help us understand user behavior and improve our services. These providers are bound by their own privacy policies and data protection measures.

International Data Transfers

While we primarily store data within Australia, some of our service providers may process information in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your privacy.

These protections may include contractual clauses, certification schemes, or adequacy decisions that ensure your data receives similar protection regardless of location. We regularly review our international partners to maintain these standards.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When significant changes occur, we will notify you through email or prominent notice on our website.

Continued use of our services after policy updates indicates your acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.